Secret shops can engage customers, reward employees and improve sales.
Looking for a fun way to earn extra cash?
Become a mystery shopper today!
Excellent service drives repeat business and referrals. We’ll help bring out your best.
BestMark Mystery Shopping: Improving Customers’ Experiences Since 1986
We all love, remember — and reward — great service. Like when a sales associate remembers your name, a cashier enrolls you in a perks program or a server suggests your favorite dessert. The opposite is also true. Here’s how you can improve the customer experience.
Align with One of the World’s Best Mystery Shopping Companies: BestMark
The BestMark Advantage
Since 1986, BestMark has been helping businesses large and small improve employee and customer experiences — and their reputations — to drive repeat business, loyalty and increased sales while turning customers into champions of their brands. Benefit from our 30+ years of experience.
How we work
When we partner with you, we roll up our sleeves and deliver. We’ll help you design a program to view your business and brand from a variety of perspectives. Together we’ll gather and interpret your data to see exactly how to improve your business offerings, employee performance, customer loyalty and — ultimately — advance your bottom line.
At your service
Unlock your company’s potential for ever-increasing success with BestMark. In addition to mystery shopping services, we’re your source for customer satisfaction studies, compliance audits and employee satisfaction programs. We also offer a variety of surveys and question types, including qualitative surveys, quantitative surveys and a combination of both.