BestMark Mystery Shopping Services

Design, Gather, Interpret, Advance

At Your Service

BestMark offers a wide range of mystery shopping, intercept interviewing, compliance audit, panel / focus group discussion, surveying and other market research services.

Use them to view your products, services and brands from a variety of perspectives. You’ll benefit from the insights you require to measure and improve your employee training, company culture, customer loyalty and bottom line.

Customer Focused

Competitive intelligence

Gain detailed visibility of your competitors’ performance and products/services so you can quickly address your shortcomings, capitalize on your strengths and stand out.

Compliance audits

Enforce essential foundational elements such as correct product placement and accurate pricing.

Customer experience (CX) consulting

Lean on our experience and insight. We can help you determine how to improve your customers’ experiences and/or drive your internal initiatives.

Customer intercept interviews

Find out why customers leave empty handed, and what you can do about it. You’ll better understand their what wants and needs you’re not fulfilling so you can act.

Customer satisfaction research

Satisfied customers are loyal customers. Find out what they’re saying about your company, listen to what they want and deliver to gain positive word of mouth.

Mystery Shopping Services

Find out what it’s really like to do business with you. Gather the insights you need to delight customers and every location and customer touchpoint.

Panels / focus groups

Get insightful answers to your questions. With BestMark, you benefit from access to our huge panel of field representatives who can give you valuable feedback about your product(s), service(s), marketing and more.

User Experience (UX) Mapping

Map out customers’ journeys with your product, service or brand at every touchpoint. Gather valuable feedback you can use to improve your customers’ experiences.

Web & Mobile Survey Development Services

Ensure the success of your market research programs with surveys that capture the right information you seek from target audiences, in the right places, at the right times.

Community Minded

Community Panels / Focus Groups

Get insightful answers to your questions. With BestMark, you benefit from access to our huge panel of field representatives who can give you valuable feedback about your product(s), service(s), marketing and more.

Community surveys

Conduct market research to find out how people in your community view your local government or other agency services so you can plan, prioritize and act.

Employee Centered

Employee satisfaction surveys

Reduce turnover and increase productivity by listening to your employees’ constructive feedback. Determine which employee-suggested improvements will result in the highest return on investment.

Employee training

Teach your employees how to enhance the customer experience with online training modules, certification tests and action plans that set them up for success.

Internal evaluations

Experience success from the inside, out. Empower your managers and front-line supervisors to model and measure the specific behaviors that most significantly drive customer delight, and sales.

Rewards and incentives shops

Never underestimate the power of positive reinforcement. Provide on-the-spot rewards to employees who demonstrate outstanding customer service or performance.

BestMark … at Your Service

Unlock your company’s potential for ever-increasing success with services from BestMark.